Verified Official Policy
Warranty Policy (ওয়ারেন্টি পলিসি)
Last Updated: 20 Sep, 2026
At EtcHome, we only sell products sourced directly from official dealers and importers. One of the real advantages of buying genuine stock is that it comes with the manufacturer's own warranty — the same warranty you'd get buying from the brand's own showroom.
How warranty works here
Warranty on your product is provided and honoured by the manufacturer, under their official warranty terms. That's your guarantee that the product in your hands is authentic — grey-market and imitation goods carry no manufacturer warranty at all.
Our job is to make sure you never have to figure any of it out alone.
Your warranty card
Products that carry a warranty arrive with the manufacturer's warranty card inside the box. Please keep the card and the original box safe — the card is what activates your warranty, so it's worth putting somewhere you'll remember.
If something goes wrong, call us first
Don't go searching for a service centre on your own. Call or WhatsApp us on 01611 777 117 and we'll take it from there.
We'll tell you exactly which authorised service centre handles your product, where it is, what documents to carry, and what to expect when you get there. If anything gets stuck along the way, stay in touch with us — we'll follow up and help push it forward.
The repair or replacement itself is carried out by the manufacturer's service centre, which is where the brand's technicians and original parts are.
Warranty period and terms
Each brand sets its own warranty period and conditions, and these are printed on the warranty card that comes with your product. The warranty duration is also shown on the product page, so you'll know before you order.
As with any manufacturer warranty, coverage generally doesn't extend to physical damage, liquid damage, or repairs attempted outside an authorised service centre. The full terms are on your warranty card.
What it costs
There is no charge from us for warranty support — our guidance and follow-up are always free.
Courier or transport costs for sending the product to a service centre and receiving it back are borne by the customer, as is standard for manufacturer warranty claims. Many customers find it simpler to visit the service centre directly, and we'll tell you if there's one close to you.
Turnaround and outcome
Repair time and the final outcome — repair, replacement, or otherwise — are determined by the manufacturer's service centre under their warranty terms. If a product is found to be beyond repair, the brand's policy decides what happens next.
We can't overrule a manufacturer's decision, but we'll stay involved throughout and make sure your case gets the attention it deserves.
Products without a manufacturer warranty
Some items don't carry a brand warranty — and for those, we've made sure you're still protected at the moment it matters most.
When your parcel arrives, open it and check the product in front of the delivery person. If it's damaged, faulty, or not what was described, hand it straight back at the door. No charge, no questions, no forms to fill in.
That's why we ask every customer to inspect before paying — it's the simplest protection there is, and it costs you nothing.
We're here
Call or WhatsApp: 01611 777 117
Whatever the issue, start with us. We'd much rather hear from you early than have you deal with it alone.
How warranty works here
Warranty on your product is provided and honoured by the manufacturer, under their official warranty terms. That's your guarantee that the product in your hands is authentic — grey-market and imitation goods carry no manufacturer warranty at all.
Our job is to make sure you never have to figure any of it out alone.
Your warranty card
Products that carry a warranty arrive with the manufacturer's warranty card inside the box. Please keep the card and the original box safe — the card is what activates your warranty, so it's worth putting somewhere you'll remember.
If something goes wrong, call us first
Don't go searching for a service centre on your own. Call or WhatsApp us on 01611 777 117 and we'll take it from there.
We'll tell you exactly which authorised service centre handles your product, where it is, what documents to carry, and what to expect when you get there. If anything gets stuck along the way, stay in touch with us — we'll follow up and help push it forward.
The repair or replacement itself is carried out by the manufacturer's service centre, which is where the brand's technicians and original parts are.
Warranty period and terms
Each brand sets its own warranty period and conditions, and these are printed on the warranty card that comes with your product. The warranty duration is also shown on the product page, so you'll know before you order.
As with any manufacturer warranty, coverage generally doesn't extend to physical damage, liquid damage, or repairs attempted outside an authorised service centre. The full terms are on your warranty card.
What it costs
There is no charge from us for warranty support — our guidance and follow-up are always free.
Courier or transport costs for sending the product to a service centre and receiving it back are borne by the customer, as is standard for manufacturer warranty claims. Many customers find it simpler to visit the service centre directly, and we'll tell you if there's one close to you.
Turnaround and outcome
Repair time and the final outcome — repair, replacement, or otherwise — are determined by the manufacturer's service centre under their warranty terms. If a product is found to be beyond repair, the brand's policy decides what happens next.
We can't overrule a manufacturer's decision, but we'll stay involved throughout and make sure your case gets the attention it deserves.
Products without a manufacturer warranty
Some items don't carry a brand warranty — and for those, we've made sure you're still protected at the moment it matters most.
When your parcel arrives, open it and check the product in front of the delivery person. If it's damaged, faulty, or not what was described, hand it straight back at the door. No charge, no questions, no forms to fill in.
That's why we ask every customer to inspect before paying — it's the simplest protection there is, and it costs you nothing.
We're here
Call or WhatsApp: 01611 777 117
Whatever the issue, start with us. We'd much rather hear from you early than have you deal with it alone.
Have questions about our policies or need support?
Our customer support team is always ready to assist you.